Terugbetalingsbeleid

Returns and Refund Policy

Return Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, the item must be in the same condition as when you received it: unused, not worn on the body, with all tags attached, and in its original packaging. You must also provide a receipt or other proof of purchase.

We offer a 30-day money-back guarantee from the delivery date.

Please note that returns will not be accepted if the product has been opened, used, or damaged after delivery.

To be eligible for a refund, the product must be in its original condition and unopened.

By completing a purchase, the customer agrees to these terms.

For hygiene and safety reasons, we do not accept returns or provide refunds for opened products.

To start a return, please contact us at info@lohebe.com. If your return is approved, we will provide instructions on how and where to return the package.

Website: https://lohebe.com/

Return Shipping Costs

The customer has the right to return the product within 30 days of receiving it.

The customer is responsible for all costs associated with returning the product.

The product must be returned directly to the supplier.

NTL LTD cannot be held responsible for any costs associated with returning the product.

The customer agrees to indemnify and hold NTL LTD harmless from any costs, claims, or liabilities arising in connection with the return process.

For any questions regarding returns, please contact us at info@lohebe.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective or damaged, or if you have received the wrong item, so that we can investigate and resolve the issue.

Exceptions and Non-Returnable Items

Certain types of items cannot be returned, including perishable goods such as food, flowers, or plants, custom-made or personalised products, and personal care or hygiene products such as cosmetics.

We also do not accept returns of hazardous materials, flammable liquids, or gases.

Please contact us at info@nivellae.com if you have questions or concerns regarding a specific item.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges

The fastest way to receive the item you want is to return the item you currently have. Once the return has been approved, you may place a new order for the desired product.

European Union – 14-Day Right of Withdrawal

For orders delivered within the European Union, you have the right to cancel or return your order within 14 days without providing a reason.

As described above, the item must be unused, not worn on the body, with all tags attached, and in its original packaging. You must also provide proof of purchase.

Refunds

We will notify you once we have received and inspected your return and inform you whether the refund has been approved.

If approved, the refund will automatically be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and display the refund.

If more than 15 business days have passed since your return was approved, please contact us at info@lohebe.com.

Contact Information

Email: info@lohebe.com